Frequently Asked Questions

Q: How can I make a booking?

A: You can book our services either via phone or via our website, based on your needs.

Q: Do you offer special seats for children?

A: All our cars are fully equipped with seats for children so that wont be a problem, we will offer dedicated children seats whenever you need them.

Q: What details do I have to offer?

A: You should let us know when you want to reach the airport if you want to go towards the airport or you should contact us a few hours before your flight takes off if you plan on using our service from the airport towards Dunstable. Leave some extra time in case there are flight issues or you arrive earlier. You should also share the flight number with us. Also, factor in the customs time as well.

Q: Can I change booking details or cancel the booking?

A: You can change details via phone and you can also cancel the order but you have to do that at least 24 hours beforehand. Any cancellation request that will be sent after that will not be taken into account.

Q: How many stops can I do?

A: You are free to request up to 7 stops and if there are any charges for them, depending on their length, you will be notified at that particular time.

Q: Can I contact you if there are any issues with the trip?

A: Yes, you can contact us via chat, mail or via phone. We will reply very fast to all of these mediums so just select the one that offers the most convenience.

Q: What happens if I am late or the driver cant be found by me?

A: Drivers have to wait for 15 minutes, if they choose to wait more and they will still take you there might be some feels involved for extra waiting time. This is at the drivers discretion and he will choose any extra fees which can be negotiated.

Q: What if the system doesnt see my address?

A: Our system is continually expanded upon and improved. If this does happen, just enter a location right near yours and if that doesnt work, just contact us as fast as possible as we will remedy the issue within minutes.

Q: How can I make a booking?

A: You just have to enter our website as fast as possible and we will immediately offer you a quote based on that. You just need to fill in the necessary information and our drivers will be on time, allowing you to access their services whenever you need them!

Q: Can I receive a receipt?

A: Yes, our service allows you to get one online but in case you can’t get one just send us a mail with your issue and include the mail address we should send the invoice/receipt to. We will share the receipt very fast, usually in less than 1 hour during working days.